Who Are We?
We are RV and outdoor enthusiasts who also happen to build websites! We have lived full time in an RV, traveled much of the Western United States, and we have stayed at many RV resorts. During our travels we struggled to book sites to stay and often would give up on a resort's website that was either outdated, didn't work properly, or made you wonder if their booking engine was legit or a hacked website where someone would steal our information.
Given our background in web design and development we thought, "we can do better," we can give resort owners beautiful, elegant websites that attract customers with a booking engine that didn't cost a fortune in commissions, looks great, and also works on mobile devices.
We have spent time doing research and working with those in the industry so we better understood the pain points you encounter every day. We want to help you say goodbye to archaic booking software that has to be installed at one location, but your resort is at another so things get double booked. Commission-based software that costs a fortune. Websites that don’t work at all or only have a phone number listed so all your reservations have to be done over the phone, tying someone to a desk.
We want to help you change all that. Allow your clients to easily book on your website, commission free, saving you time & money, & helping you book more clients to boot!
Our mission is to provide quality, easy to use booking websites for the hospitality industry that help you grow your business and make your life easier. We believe your website should work for you and technology is there to make your life better and easier. With that in mind, we strive to build websites that are elegant, easy to use by you, your employees, and, most importantly, your customers.
We strive to:
Create services that that help you succeed and give you as much control over your website or as much automation and hands off as you want.
Help you build your business.
Integrate technology into your business to help automate your booking services.
Secure your website.
Help you book more clients.
All of this helps you succeed and have more time for the things that matter most in your life!
We believe every hospitality business should have an elegantly designed website built just for them. Your website should reflect your company's personality, style, and target audience. Design can help increase conversion. If your website looks outdated, customers won't trust you and won't want to stay at your resort. If your business is about unique adventure activities, but your website looks like a relaxing, family friendly resort you won't convert as many customers. We strive to design websites that reflect the customers you want at your resort.
At Swan Haven Designs we love to create beautiful things and we love stories. We believe the journey, is just as important, if not more important, than the destination. A truly amazing website tells the customer about your company, it tells a story and shows them why they want to do business with you.
To help you find your story we believe a few key attributes are necessary:
Honesty - We believe in being honest with you, charging you an honest price, fixing our mistakes if they are made, and letting you know if we feel something isn't going to work before a bunch of money is spent. And if something goes wrong, we strive to make it right.
Trust - Web design and development require a lot of trust between client and designer. We are here to help, and we believe in lasting relationships with our clients, relationships are built on trust. We strive to earn the trust of every one of our clients to create relationships that last for years to come.
Perseverance - Though the journey may be hard at times, and we promise there will be some rough parts in our journey together, we believe in completing the journey. We keep our promises, and when we contract to build something for you, we commit to finishing the project.
Our journey is guided by these attributes. We hope you will join us, so we can walk the same path together for a while and make some new friends on the trail.